I'm enjoying the surreal experience of having chat displayed in the wrong order, and of having chat text from 45 minutes ago suddenly appear on screen.
sorry I missed that.
I think cutomers money should be spent on improving the product and providing a system to educate newbies - thus hopefully cutting down on the CS requirement.
BUT - I also am happy to help (at this stage) with ppl who use the prodct, if they bought it or not. If they like the (free) support, then hopefully they might buy it.
I do some CS with ppl who I spot in the blogHUD stand. I say they can ask questions if they wish, then leave then on their own, as I would like a shop assistant to do - rather than bug me.
The trouble is , is that doesn't scale ;) *I* don;t scale. So maybe it takes employess / interns / temps - who cost money.
Do you pay them or do you pay on commission? They're always 'on call'.
My 2p (ish) ;)
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